Frequently Asked questions
- Shipping & Delivery
Each product has a specific readiness timeline, which we will inform you about at the time of inquiry. Delivery time post-dispatch varies depending on your location.
If products have the same readiness timeline, they will be prepared together, regardless of quantity. Delivery depends on your location.
We usually ship products as soon as they are ready, in multiple shipments if required, to avoid delays.
Delivery charges are calculated based on your pin code and will be shared with you during the inquiry or order confirmation.
Once your order is dispatched, we will share a tracking link via WhatsApp and/or email. You can also contact us directly for updates.
Yes, a signature is required on delivery for confirmation of receipt in good condition.
Our team will contact you to reschedule delivery at your convenience.
Delivery is to the ground floor or nearest accessible location. For upper floors, please arrange additional assistance locally.
We use box packaging for standard items and crate packaging for fragile products like glass or marble to ensure protection.
Assembly is offered for select items and cities only. Most products are delivered pre-assembled.
Only if they have the same readiness timeline. Otherwise, they’ll be delivered separately as they become ready.
We work with reliable logistics partners and are unable to accommodate requests for specific courier services.
While we cannot expedite delivery beyond our stated timelines, if your product is ready sooner, we will inform you.
Tracking may take 24–48 hours to activate. If it doesn’t work after 48 hours, contact us at 7434000800 or info@yellowbrickroute.com.
Please call 7434000800 or email info@yellowbrickroute.com immediately with your order details.
Call or email our customer care for an update. We’ll help you track and resolve any issues.
We will try our best. Please contact us at the earliest to check if the new address is serviceable.
We’re sorry for the delay. Please call or email us, and we’ll resolve it promptly.
Report damage within 7 days of delivery. Requests after this period will not be considered. Yellow Brick Route is not responsible for self-installation damages.
Yes, we offer international shipping to select countries. Contact us to know more.
- Warranty
Yes, our furniture comes with a 6 months warranty (excluding fabric and leather upholstery).
Normal wear and tear, misuse, or damages due to improper handling or self-installation.
If it’s a manufacturing defect, we’ll arrange pick-up, repair, and return within 7 – 10 working days.
Repairs are possible, but all costs (including shipping and handling) will be borne by the customer.
Fabric, leather, commercial use, wear and tear, and natural material variations.
- Payments
We do not have a cancellation policy. Damaged or defective products may be replaced.
No refunds are offered. We only offer replacements for damaged/defective items reported on arrival.
Once you confirm your order with us, we will send payment details. We accept NEFT/RTGS, UPI and net banking.
No, we do not offer Cash on Delivery.
- Product
Currently, we specialise into full customizations according to your requirements.
Yes, we offer the flexibility to change the polish or finish of our furniture items. Our team will guide you through available options to help you choose one that best suits your space and aesthetic.
Most items are delivered assembled. For select products, we may offer assembly in specific cities.
We strive for accuracy, but variations in color and texture may occur due to natural materials and screen settings.
Call us at 7434000800 or email info@yellowbrickroute.com. We’d love to hear from you.
- GST & E-Way Bill
18% GST is applicable as per government regulations.
Yes, if you’re purchasing for business and have a GST number.
No, input credit is not available for personal use purchases.
Yes, for shipments above ₹50,000. We’ll handle E-Way bill generation for you.
Yes:
For personal use: PAN and Aadhar
For business: GST number and billing address
- Shipping & Delivery
Each product has a specific readiness timeline, which we will inform you about at the time of inquiry. Delivery time post-dispatch varies depending on your location.
If products have the same readiness timeline, they will be prepared together, regardless of quantity. Delivery depends on your location.
We usually ship products as soon as they are ready, in multiple shipments if required, to avoid delays.
Delivery charges are calculated based on your pin code and will be shared with you during the inquiry or order confirmation.
Once your order is dispatched, we will share a tracking link via WhatsApp and/or email. You can also contact us directly for updates.
Yes, a signature is required on delivery for confirmation of receipt in good condition.
Our team will contact you to reschedule delivery at your convenience.
Delivery is to the ground floor or nearest accessible location. For upper floors, please arrange additional assistance locally.
We use box packaging for standard items and crate packaging for fragile products like glass or marble to ensure protection.
Assembly is offered for select items and cities only. Most products are delivered pre-assembled.
Only if they have the same readiness timeline. Otherwise, they’ll be delivered separately as they become ready.
We work with reliable logistics partners and are unable to accommodate requests for specific courier services.
While we cannot expedite delivery beyond our stated timelines, if your product is ready sooner, we will inform you.
Tracking may take 24–48 hours to activate. If it doesn’t work after 48 hours, contact us at 7434000800 or info@yellowbrickroute.com.
Please call 7434000800 or email info@yellowbrickroute.com immediately with your order details.
Call or email our customer care for an update. We’ll help you track and resolve any issues.
We will try our best. Please contact us at the earliest to check if the new address is serviceable.
We’re sorry for the delay. Please call or email us, and we’ll resolve it promptly.
Report damage within 7 days of delivery. Requests after this period will not be considered. Yellow Brick Route is not responsible for self-installation damages.
Yes, we offer international shipping to select countries. Contact us to know more.
- Warranty
Yes, our furniture comes with a 6 months warranty (excluding fabric and leather upholstery).
Normal wear and tear, misuse, or damages due to improper handling or self-installation.
If it’s a manufacturing defect, we’ll arrange pick-up, repair, and return within 7 – 10 working days.
Repairs are possible, but all costs (including shipping and handling) will be borne by the customer.
Fabric, leather, commercial use, wear and tear, and natural material variations.
- Payments
We do not have a cancellation policy. Damaged or defective products may be replaced.
No refunds are offered. We only offer replacements for damaged/defective items reported on arrival.
Once you confirm your order with us, we will send payment details. We accept NEFT/RTGS, UPI and net banking.
No, we do not offer Cash on Delivery.
- Product
Currently, we specialise into full customizations according to your requirements.
Yes, we offer the flexibility to change the polish or finish of our furniture items. Our team will guide you through available options to help you choose one that best suits your space and aesthetic.
Most items are delivered assembled. For select products, we may offer assembly in specific cities.
We strive for accuracy, but variations in color and texture may occur due to natural materials and screen settings.
Call us at 7434000800 or email info@yellowbrickroute.com. We’d love to hear from you.
- GST & E-Way Bill
18% GST is applicable as per government regulations.
Yes, if you’re purchasing for business and have a GST number.
No, input credit is not available for personal use purchases.
Yes, for shipments above ₹50,000. We’ll handle E-Way bill generation for you.
Yes:
For personal use: PAN and Aadhar
For business: GST number and billing address
